The office was created in 2015 to gather feedback from veterans and their families that would help VA improve its services, ...

President signs the "PRO Veterans Act of 2025," enhancing VA oversight and a study on aircrew veterans' health.

In his first few days in office, Trump has made a flurry of appointments, including some directly impacting federal customer experience. Davis returns to the role she was first appointed to in 2017.

S. 201, the "ACES Act of 2025", which requires the Department of Veterans Affairs (VA) to enter into an agreement with the National Academies of Sciences, Engineering, and Medicine ("National ...

Veterans who separated from the military under other than honorable conditions can’t access certain benefits and may have trouble getting jobs. A dishonorable discharge or dismissal is reserved ...

Beyond policy changes, the customer experience CAP team recently supported an initiative led by OMB and the Office of Personnel Management to bring in 20 new CX strategists to the government ranks.