In the first quarter of 2025, Colombia recorded an 8.3% rise in the number of microbusinesses compared to the same period ...

Customer service agents are creating nightmare for BPOs as they themselves have causing data breach, raising concerns across ...

Mumbai-based IT and BPO services firm Hexaware has opened a new delivery center in Chicago, aiming to strengthen its foothold ...

Latin America saw a sharp decline in both financial wealth and the population of high-net-worth individuals (HNWIs) in 2024, hit hard by the escalating trade tensions between China and the United ...

Canada is deepening trade relations with Mexico under Prime Minister Mark Carney, as renewed tariff threats from U.S. President Donald Trump prompt Ottawa to rethink its economic strategy. Trade ...

In a country where the tech industry is mostly thriving in the major metro hubs, a quieter transformation is underway in Paraná, Argentina, the capital of Entre Ríos province. A coalition of ...

As generative AI ignites innovation across all economic sectors, even small and medium enterprises (SMEs) are now establishing global capability centers (GCCs) abroad. Of the more than 1,600 GCCs in ...

Mexican telecommunications giant Claro is ramping up its presence in Colombia, earmarking more than $53 million to strengthen its operations in the Caribbean and Atlántico regions. The investment is ...

Indian BPO firm Fusion CX is preparing for an initial public offering aimed at raising approximately $120 million, as it looks to scale its AI-powered customer experience operations and expand its ...

Almaviva has finalized a deal to acquire Brazilian technology firm TIVIT, significantly expanding its footprint across Latin ...