"Under the Trump administration, Americans are being forced to deal with hours-long phone wait times," U.S. Sen. Elizabeth ...

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

"This modernization is happening while Social Security faces its worst funding crisis in decades. The trustees in 2024 ...

In a significant policy reversal, the Social Security Administration (SSA) has confirmed it will not eliminate paper checks ...

The Social Security Administration had planned to eliminate all paper checks by Sept. 30. Now the agency says it will ...

The Social Security Administration (SSA) today announced substantial progress in service delivery outcomes resulting from ...

The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service ...

An email touting a new law that cuts taxes and safety-net spending wrongly politicizes the Social Security Administration, ...

The Social Security Administration (SSA), under Commissioner Frank Bisignano, is modernizing its services, leading to faster ...

Shortly after Congress sent the bill to Trump’s desk, the Social Security Administration informed program participants in a ...

The change marks a major improvement in customer service, allowing beneficiaries and applicants to manage their Social Security accounts at any time, day or night. Social Security remains a critical ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the swamped toll-free phone line.