B2X, a customer care company based in Munich, Germany, has announced it will take over as the global customer service provider for Microsoft's Lumia and feature phones.

Microsoft wants to better measure how its partners are doing in their relationships with customers. But VARs aren't keen on Microsoft peeking over their shoulders. This month, a new program ...

Copilot in Dynamics 365 Customer Service helps employees deliver faster and more focused customer care.

The company enters a new market with plans for Microsoft Customer Relationship Management, a new software package due in the fourth quarter of 2002.

The Colossus of Redmond earlier this week introduced Microsoft Customer Care Framework 2008 (CCF 2008), the latest iteration of the company's agent desktop unification tool. The 2008 version updates ...

Redmond has strengthened its contact center capabilities with the release of Microsoft Customer Care Framework (CCF) 2005, a software solution that takes the integration approach to unifying the agent ...