Facebook Messenger's bot platform launched an appointment-booking feature in beta, one of many new features, at the F8 developer conference today.

CNN and NBCUniversal's Fandango are among the first to tap into Facebook Messenger "bots" — which let users get automated info from artificial-intelligence agents.

Facebook is already launching bots for Messenger with a number of companies, including Bank of America, Burger King, Fandango, eBay, Expedia, Salesforce, Shopify, Staples, StubHub, Zendesk and Zingle.

The Takeaway Facebook Messenger bots are going to revolutionize the way businesses conduct customer service, sales and marketing.

Finding a bot The easiest way to find bots on Facebook is by searching from within the Messenger app. Simply type a business into the search bar at the top of Messenger. But you can also access ...

Facebook updated its Messenger Platform today, making it possible for people to pay bots directly within Messenger for goods and services. Facebook first launched bots in Messenger earlier this year.

Pinterest today launched its first Facebook Messenger bot to power Pin searches, as well as a chat extension to power collaborative visual search inside one of the most popular chat apps on the ...

Facebook Messenger bots from CNN, the Wall Street Journal, Miss Piggy, and others are ready to chat you up—whether your phone supports them or not.

Chatbot retention has been horrible ... think 4% D7 retention. That's four out of 100 people sticking for more than just one week.