Virgin Media O2’s new Lumi AI tool offers real-time prompts and resolution suggestions to human agents, enhancing ...

Broadband ISP and mobile operator Virgin Media and O2 (VMO2) has this morning informed ISPreview that they've created and ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, ...

Virgin Media O2 has created and launched a new AI tool, Lumi AI, to help customer service agents provide faster, more ...

Lumi AI will use the funds to grow its engineering and customer success teams, accelerate feature development, and support a growing roster of global customers with complex supply chain datasets.

Lumi AI's platform features a chat module that serves as a personal data analyst, enabling users to explore data, generate visuals, and extract tailored insights using plain language-no coding ...