Management installed by the Tata Group had spent three years struggling to undo a reputation for shoddy operations earned during decades of state ownership.

It must turn its attention now to restoring internal morale and consumer confidence after the accident. Read more at straitstimes.com. Read more at straitstimes.com.

The airline must hold open investigation into the accident to regain customer trust amid efforts to overhaul the company to spur growth, analysts say Air India's crash of a Boeing 787 jet that killed more than 200 people will be a huge setback to the former state-run carrier's comeback plans after a change in its ownership to the Tata Group three